Automatic Language Identification System (ALiS)

Automatic Language Identification System (ALiS) provides the necessary link in the realisation of truly global and multilingual speech solutions. Technology already exists enabling automatic spoken language translation, interpretation and utterance, however, in order to fully automate spoken language systems – and therefore to deliver the true benefits of GILT-based commerce – one technological gap must be bridged. That is automatic spoken language identification.


GILT-based commerce relies on the identification of a customer’s language -usually spoken - in order to prime later components of the system to the language in which to converse. Unless the range of possible languages is small (in which case crude automatic spoken language identification has been possible), GILT-based commerce relies on human involvement in this crucial process.

System Requirements

• Runs on Windows (32 or 64 bit), cost-effective and easy to install and maintain
• Net Platform based web-service application hence can be located either in close proximity to the client application for speed and business critical applications, or can be on a remote server for less time critical uses.
• Easy access to information about ALiS through Windows Management Instrumentation (WMI) so that systems management applications can monitor its performance, allowing cost effective administration.
   

How it works

Click here to see how ALiS can help multilingual call centres to improve customer experience.

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