South Africa has
11 national languages and many major businesses and
government organizations in the region need to manage
multilingual issues on a day to day basis.
Alivox is
working with a South African company to conduct an
evaluation project involving five major South African
languages. Alivox will use its ground breaking product
ALiS to perform identification on the speech of these
languages. The goal will be to identify these languages
in a multilingual call centre application, such that the
call can be routed to the appropriate language speaking
agent.
This exciting
novel application means the caller is communicating
effectively with a live agent (or automated solution) in
their own language, avoiding the confusing and
frustrating use of touch tone responses, in Real Time.
Alivox is
promoting ALiS worldwide, directly to multilingual call
centres and through their suppliers.
Alivox is also
talking to a number of other companies in South Africa
who are also interested in its language identification
solution ALiS for use in various other applications.
Call
Centres Find out how to save on multilingual staff
costs with our language identification suite.
Read More
IVR
How Alivox can help you to develop
truly global applications. Read More
Security
Services In an uncertain world,
telephone lines are routinely monitored. Many security agencies
monitor every incoming and outgoing telephone call. Read More
Multilingual
Speech Recognisers
There are no multilingual speech recognisers available in the
market. Find out how Alivox could help to make multilingual
recognisers. Read More
Mobile Phone
Market
Find out how Alivox could help you get the edge in a
competitive mobile phone market. Read More
